Last Updated: 21/06/2026
Welcome to Mentorbud.
This Privacy Policy explains how Mentorbud collects, uses, stores, shares, and protects your personal information when you use our website and services.
This Privacy Policy applies to all users of:
Website: https://mentorbud.com
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. WHO WE ARE
Mentorbud is an online mentoring marketplace that connects students, graduates, researchers, alumni, professionals, mentors, and educational service providers from around the world.
For the purposes of applicable data protection laws, Mentorbud is the Data Controller of your personal information.
Data Controller
Mentorbud
Website: Mentorbud
Email: privacy@mentorbud.com
2. DEFINITIONS
Personal Data means any information relating to an identified or identifiable individual.
Processing means any operation performed on personal data.
Services means all products, features, applications, events, courses, communications, mentoring sessions, and related services provided through Mentorbud.
Mentor means a user offering mentoring, educational guidance, events, courses, or related services.
Mentee means a user purchasing or receiving services through Mentorbud.
3. INFORMATION WE COLLECT
When creating an account or using our Services, we may collect:
Identity Information
- Full name
- Date of birth
- Gender (optional)
- Nationality (optional)
- Profile photograph (optional)
Contact Information
- Email address
- Telephone number
- Postal address
Educational Information
- School information
- College information
- University information
- Degree programme
- Academic qualifications
- Graduation year
- Research interests
Professional Information
- Employment history
- Professional experience
- Certifications
- LinkedIn profile
- CV or resume
Account Information
- Username
- Password
- User preferences
- Communication preferences
Verification Information
Where applicable, we may collect:
- Passport
- National identity card
- Driving licence
- Student ID
- University ID
- Selfie verification images
for identity verification purposes.
4. PAYMENT INFORMATION
If you purchase services or receive payments through Mentorbud, we may collect:
- Billing information
- Transaction history
- Tax information
- Payout information
Payment card information is generally processed directly by third-party payment processors.
Mentorbud does not store complete payment card details.
5. INFORMATION COLLECTED AUTOMATICALLY
When you access our Services, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Language settings
- Session information
- Pages visited
- Referring URLs
- Clickstream data
- Crash reports
- Usage analytics
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Maintain login sessions
- Improve platform functionality
- Analyse website traffic
- Measure marketing effectiveness
- Personalise user experiences
- Prevent fraud
You may manage cookie preferences through your browser settings or our cookie consent tools.
Further details are available in our Cookie Policy.
7. HOW WE USE YOUR INFORMATION
We process personal data for the following purposes:
Providing Services
- Creating accounts
- Managing profiles
- Facilitating mentor bookings
- Facilitating communications
- Processing payments
- Delivering courses and events
Platform Operations
- Customer support
- Identity verification
- Fraud prevention
- Security monitoring
- Technical maintenance
Improving Services
- Product development
- Analytics
- Research
- Testing
- Quality assurance
Marketing
With your consent where required, we may send:
- Newsletters
- Product updates
- Promotional communications
- Event announcements
You may unsubscribe at any time.
8. LEGAL BASIS FOR PROCESSING
Where UK GDPR or EU GDPR applies, we rely on the following legal bases:
Contract
To provide services you request.
Legitimate Interests
To:
- Operate our platform
- Prevent fraud
- Improve services
- Ensure platform security
Consent
For:
- Marketing communications
- Optional cookies
- Certain profile features
Legal Obligation
To comply with:
- Tax laws
- Anti-fraud obligations
- Court orders
- Regulatory requirements
9. INFORMATION SHARING
We may share information with:
Service Providers
Including:
- Payment processors
- Cloud hosting providers
- Analytics providers
- Email service providers
- Identity verification providers
- Customer support providers
Mentors and Mentees
Information necessary to facilitate bookings and services may be shared between users.
Legal Authorities
Where required by law.
Corporate Transactions
If Mentorbud undergoes a merger, acquisition, restructuring, or sale.
We do not sell personal information to third parties.
10. INTERNATIONAL DATA TRANSFERS
Mentorbud operates globally.
Personal information may be transferred to countries outside the United Kingdom and European Economic Area.
Where such transfers occur, we implement appropriate safeguards including:
- UK International Data Transfer Agreements
- Standard Contractual Clauses
- Adequacy Decisions
- Contractual safeguards
11. VIDEO MEETINGS AND COMMUNICATIONS
Mentors and Mentees may communicate using Zoom as a third-party platform. When mentors choose to connect their Zoom account to their Mentorbud dashboard, we use Zoom’s OAuth authorisation process to obtain permission to access limited information and functionality within their Zoom account.
The purpose of this integration is to allow Mentorbud to automatically create, manage, and synchronize Zoom meetings for mentorship sessions booked through our platform.
Depending on the permissions granted by the user, Mentorbud may access:
- Basic Zoom account information, including name, email address, account identifier, and profile information.
- Zoom meeting information necessary to create, update, and manage mentorship sessions.
Mentorbud does not access Zoom meeting recordings, chat messages, contacts, or any information unrelated to scheduling and managing mentorship sessions.
Access to Zoom account information is only obtained after the user explicitly authorises the connection through Zoom’s OAuth consent process.
Storage of Zoom Data
Mentorbud stores only the minimum information necessary to maintain the Zoom integration and support mentorship bookings.
This may include:
- Zoom User ID
- Zoom Account ID
- Zoom Email Address
- OAuth Access Tokens
- OAuth Refresh Tokens
- Zoom Meeting IDs
- Zoom Meeting Join URLs
- Meeting Start URLs
OAuth tokens and integration credentials are stored within our secured application infrastructure and database with appropriate access controls. Sensitive credentials and tokens are stored in a protected manner and are never publicly accessible.
Mentorbud does not store Zoom meeting recordings, meeting chat content, audio, video, transcripts, or participant communications.
Zoom-related information is retained only for as long as necessary to provide the integration or until the user disconnects their Zoom account.
Disconnecting Zoom Integration
Users may disconnect their Zoom account from Mentorbud at any time through their account settings or by contacting our support team.
Once the integration is disconnected, Mentorbud will no longer be able to create or manage Zoom meetings on behalf of the user.
Users may also revoke Mentorbud’s access directly through their Zoom account settings.
12. USER GENERATED CONTENT
Information that users voluntarily publish may become publicly visible.
Examples include:
- Reviews
- Testimonials
- Forum posts
- Public mentor profiles
- Event listings
Users should exercise caution when publishing personal information.
13. DATA RETENTION
We retain information only for as long as necessary to:
- Provide services
- Maintain accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.
14. SECURITY
We implement appropriate technical and organisational measures including:
- Encryption
- Access controls
- Monitoring systems
- Secure hosting
- Security audits
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have rights including:
Right of Access
Request a copy of your personal information.
Right to Rectification
Correct inaccurate information.
Right to Erasure
Request deletion of personal information.
Right to Restrict Processing
Limit how information is used.
Right to Object
Object to certain processing activities.
Right to Data Portability
Receive information in a portable format.
Right to Withdraw Consent
Withdraw consent at any time.
Requests may be submitted to:
privacy@mentorbud.com
16. CALIFORNIA PRIVACY RIGHTS
Where applicable, California residents may have additional privacy rights under applicable California privacy laws.
17. CHILDREN’S PRIVACY
Mentorbud is not directed toward children under the age of 13.
Users under the age of 18 should only use the platform with parental or guardian consent where required by law.
18. THIRD-PARTY LINKS
Our Services may contain links to third-party websites.
Mentorbud is not responsible for the privacy practices of third-party websites.
19. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Changes will become effective upon publication on our website.
20. CONTACT US
For privacy-related enquiries:
Email: privacy@mentorbud.com
Website: Mentorbud